Training follows the TESDA Training Regulations for Contact Center Services NC II (IT-BPM Sector). Graduates are prepared for national assessment toward the NC II certificate and for work as Call Center Agent, Customer Service Representative, or Technical Support Representative — in an industry where the Philippines is a world leader. Reservations undergo initial assessment by the Registrar when new slots open.
Minimum Qualifications & Documentary Requirements
Check these before new slots open so you know in advance whether you qualify. Students, fresh graduates, and career shifters aiming for BPO work are all welcome.
Minimum Qualifications
- At least 18 years old at the start of training (TESDA scholarship requirement)
- High School graduate (or ALS completer)
- Able to communicate orally and in writing — training and assessment are conducted in English
- Physically and mentally fit (a medical certificate is required)
- Of good moral character
- May be asked to take a trainability / aptitude test during the Registrar's screening
Documentary Requirements
- PSA Birth Certificate (photocopy; bring the original for verification)
- Proof of educational attainment: Form 137/138, High School or SHS diploma, or ALS certificate
- Two (2) passport-size ID photos, white background, with name tag
- Barangay Clearance or Certificate of Residency
- Medical Certificate (fit for training) from a licensed physician
- One (1) valid government-issued ID (photocopy)
The Registrar confirms the final checklist during assessment; additional documents may be requested for TESDA scholarship processing.
Course Outline & Syllabus
Structured per the official TESDA competency standards.
Module 1 — Basic Competencies
18 Hours- Participate in workplace communication
- Work in a team environment
- Practice career professionalism
- Practice occupational health and safety procedures
Module 2 — Common Competencies (IT-BPM)
18 Hours- Apply quality standards
- Perform computer operations
Module 3 — Core Competencies
320 Hours-
Communicate effectively in a customer contact center
Clear, professional spoken and written English for inbound and outbound calls — grammar, pronunciation, active listening, and conversational fluency with customers.
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Deliver quality customer service
Handling inquiries, complaints, and transactions end-to-end — service etiquette, empathy, problem resolution, and meeting quality and performance standards.
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Perform basic computer operation and internet navigation
Working with contact-center tools — typing proficiency, ticketing and CRM navigation, email handling, and multitasking across applications while on a call.
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Demonstrate understanding of customer culture and geography
Cultural awareness for international customers — including American culture and geography — so conversations are natural, respectful, and effective.
Reserve a Slot
Reservations closed — slots full
All 30 allocated scholarship slots for this course have been taken, so we are not accepting reservations right now. We are awaiting additional TESDA scholarship slots — when they arrive, the reservation form will open right here. Prepare your documentary requirements above so you're ready. For questions, email admin@kanrauldevcorp.com.
The details below follow the TESDA Learner's Profile so our Registrar can process your registration faster. There is no fee.
Reservation received! 🎉
Thank you — your slot reservation has been recorded. Our Registrar will review your details and contact you for the assessment. Watch your email and phone for a message from us.